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Resume Format for BPO

Managing service operations for achieving quality services, providing first line customer support by answering queries & resolving issues within TAT. Determining company’s mission & strategic direction as conveyed through policies & corporate objectives, mapping client’s need and identifying improvement areas.

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BPO Resume Samples

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 PORTHIBAAN
Contact: +91 – 98438xxxxx
E-Mail: xxx@yahoo.insss
   
   
 Senior level assignments in Operations Management/ Process Management with a leading organization of repute, preferably in BPO industry 
   
 PROFILE SUMMARY 
 
  • MBA (Marketing) with  30.5 years  of experience in Sales & Marketing and Client Servicing 
  • Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLAs & work processes and managing cost- effective operations
  • Expertise in handling sales & marketing of internet based software products in European & Canadian markets and of Industrial Textiles like Dipped Polyester Cords for Industrial Rubber Belts & Power Transmission V-Belts
  • Proficient in managing business operations with focus on top-line & bottom-line performance and skills in determining company’s mission & strategic direction as conveyed through policies & corporate objectives
 
   
 CORE COMPETENCIES 
   
 
  • Analyzing business potential, implementing plans to drive sales, supplementing turnover and achieving desired targets
  • Developing new streams for revenue growth and maintaining relationship with customers to achieve repeat / referral business
  • Conducting the competitor analysis by keeping abreast of market trends and competitors’ moves to achieve market share metrics; evolving market segmentation & penetration strategies to achieve targets
  • Mapping client’s need, identifying improvement areas and implementing measures to maximize customer satisfaction levels
  • Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving issues and ensuring minimum TAT
  • Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving issues and ensuring minimum TAT
  • Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets
 
   
   
 ORGANIZATIONAL EXPERIENCE 
   
 Dec’13 - Aug’14 Parashakti Cords Pvt. Ltd. / GD Textiles Pvt. Ltd., Madurai as Manager - Marketing 
   
 Role: 
 
  • Handled sales & marketing of industrial textiles products for Rubber V-Belt industries across the globe
  • Interacted with the customers to resolve their queries with an appropriate solution
  • Organized and attended regular visits at customers’ end to meet their requirements
  • Responsible for managing sales & marketing of Content Delivery Network (CDN) and live streaming bandwidth in US and Canadian markets
  • Provided business consulting for clients based overseas
  • Developed content for internet SEO and strategies for ensuring pre-sales
 
   
 Highlights: 
 
  • Played a key role in adding new revenue streams
  • Handled a network of channel partners and ensured
  • Led initiatives to motivate partners (through contests / incentive schemes) towards increasing business
 
   
 PREVIOUS EXPERIENCE 
 
  
Feb’89 – Nov’13Border Security Force, Madurai as Telecommunication Officer
 
   
 IT SKILLS 
 
  • Conversant with MS Office (Word, PowerPoint, Access & Excel) and Internet Applications
 
   
 WORKSHOP / SEMINAR ATTENDED 
   
 
  • CII Workshop on ‘Export Procedures’, Madurai in 2014
  • CII Seminar on ‘Customer Retention’, Madurai in 2010
 
   
 ACADEMIC DETAILS 
   
 
  • MBA (Marketing) from Malai University, Chennai in 2004
  • MA (Public Administration) from Malai University, Chennai in 1998
  • Diploma in Electronics & Telecommunications in 1996
 
   
 Other Courses:  
   
 
  • Diploma in MS Office from CSC, Madurai 
  • Telecommunications Officer’s Course from BSF Signal Training School, Bangalore
  • Telecommunications Basic Operators Course Grade-III from BSF Signal Training School, Bangalore 
 
   
 PERSONAL DETAILS 
   
 
Date of Birth: Date of Birth: 
Languages Known: English, Hindi and Tamil
Address: 26, Pasu Nagar, 1st Street,
Medunari, Madurai
625002, Tamil Nadu
 
   
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