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| | PORTHIBAAN
Contact: +91 – 98438xxxxx
E-Mail: xxx@yahoo.insss | |
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| | Senior level assignments in Operations Management/ Process Management with a leading organization of repute, preferably in BPO industry | |
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| | PROFILE SUMMARY | |
| | - MBA (Marketing) with 30.5 years of experience in Sales & Marketing and Client Servicing
- Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLAs & work processes and managing cost- effective operations
- Expertise in handling sales & marketing of internet based software products in European & Canadian markets and of Industrial Textiles like Dipped Polyester Cords for Industrial Rubber Belts & Power Transmission V-Belts
- Proficient in managing business operations with focus on top-line & bottom-line performance and skills in determining company’s mission & strategic direction as conveyed through policies & corporate objectives
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| | CORE COMPETENCIES | |
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| | - Analyzing business potential, implementing plans to drive sales, supplementing turnover and achieving desired targets
- Developing new streams for revenue growth and maintaining relationship with customers to achieve repeat / referral business
- Conducting the competitor analysis by keeping abreast of market trends and competitors’ moves to achieve market share metrics; evolving market segmentation & penetration strategies to achieve targets
- Mapping client’s need, identifying improvement areas and implementing measures to maximize customer satisfaction levels
- Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving issues and ensuring minimum TAT
- Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving issues and ensuring minimum TAT
- Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets
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| | ORGANIZATIONAL EXPERIENCE | |
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| | Dec’13 - Aug’14 Parashakti Cords Pvt. Ltd. / GD Textiles Pvt. Ltd., Madurai as Manager - Marketing | |
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| | Role: | |
| | - Handled sales & marketing of industrial textiles products for Rubber V-Belt industries across the globe
- Interacted with the customers to resolve their queries with an appropriate solution
- Organized and attended regular visits at customers’ end to meet their requirements
- Responsible for managing sales & marketing of Content Delivery Network (CDN) and live streaming bandwidth in US and Canadian markets
- Provided business consulting for clients based overseas
- Developed content for internet SEO and strategies for ensuring pre-sales
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| | Highlights: | |
| | - Played a key role in adding new revenue streams
- Handled a network of channel partners and ensured
- Led initiatives to motivate partners (through contests / incentive schemes) towards increasing business
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| | PREVIOUS EXPERIENCE | |
| | | | | | Feb’89 – Nov’13 | Border Security Force, Madurai as Telecommunication Officer |
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| | IT SKILLS | |
| | - Conversant with MS Office (Word, PowerPoint, Access & Excel) and Internet Applications
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| | WORKSHOP / SEMINAR ATTENDED | |
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| | - CII Workshop on ‘Export Procedures’, Madurai in 2014
- CII Seminar on ‘Customer Retention’, Madurai in 2010
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| | ACADEMIC DETAILS | |
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| | - MBA (Marketing) from Malai University, Chennai in 2004
- MA (Public Administration) from Malai University, Chennai in 1998
- Diploma in Electronics & Telecommunications in 1996
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| | Other Courses: | |
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| | - Diploma in MS Office from CSC, Madurai
- Telecommunications Officer’s Course from BSF Signal Training School, Bangalore
- Telecommunications Basic Operators Course Grade-III from BSF Signal Training School, Bangalore
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| | PERSONAL DETAILS | |
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| | | Date of Birth: | Date of Birth: | | Languages Known: | English, Hindi and Tamil | | Address: | 26, Pasu Nagar, 1st Street,
Medunari, Madurai
625002, Tamil Nadu |
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